{"id":16539,"date":"2025-09-23T14:32:21","date_gmt":"2025-09-23T14:32:21","guid":{"rendered":"https:\/\/www.automakers.cz\/?p=16539"},"modified":"2025-09-25T10:07:35","modified_gmt":"2025-09-25T10:07:35","slug":"mewa-ziskala-cenu-sap-innovation-award","status":"publish","type":"post","link":"https:\/\/www.automakers.cz\/?p=16539","title":{"rendered":"Mewa z\u00edskala cenu SAP Innovation Award"},"content":{"rendered":"

Poskytovatel textiln\u00edch slu\u017eeb Mewa z\u00edskal ocen\u011bn\u00ed SAP Innovation Award 2025 v kategorii \u201eZ\u00e1kaznick\u00e1 zku\u0161enost\u201c za v\u00fdvoj inovativn\u00edch servisn\u00edch aplikac\u00ed. Porota ocenila integrovan\u00e9 \u0159e\u0161en\u00ed pro automatizaci tiket\u016f, kter\u00e9 z\u00e1kazn\u00edk\u016fm umo\u017e\u0148uje pohodln\u011bj\u0161\u00ed u\u017eivatelsk\u00fd z\u00e1\u017eitek.<\/strong> <\/p>\n

V\u00fdvoj a implementaci tohoto \u0159e\u0161en\u00ed realizovala spole\u010dnost Mewa ve spolupr\u00e1ci s partnerem SAP, firmou Sybit.<\/p>\n

Mewa ka\u017edoro\u010dn\u011b zpracov\u00e1v\u00e1 v\u00edce ne\u017e 200 000 po\u017eadavk\u016f od B2B z\u00e1kazn\u00edk\u016f v Evrop\u011b, jejich\u017e \u0159e\u0161en\u00ed prost\u0159ednictv\u00edm e-mailu nebo telefonu je \u010dasov\u011b i finan\u010dn\u011b n\u00e1ro\u010dn\u00e9. Aby byly servisn\u00ed procesy efektivn\u011bj\u0161\u00ed a transparentn\u011bj\u0161\u00ed, je digit\u00e1ln\u00ed z\u00e1kaznick\u00fd port\u00e1l mymewa.com neust\u00e1le roz\u0161i\u0159ov\u00e1n o nov\u00e9 samoobslu\u017en\u00e9 funkce. Nejnov\u011bj\u0161\u00ed inovace, kterou ocenila spole\u010dnost SAP v Madridu, nab\u00edz\u00ed automatizovan\u00fd syst\u00e9m ticket\u016f pro servisn\u00ed po\u017eadavky, jako jsou dodate\u010dn\u00e9 objedn\u00e1vky, zm\u011bny nebo p\u0159ehled o stavu dod\u00e1vek pracovn\u00edch od\u011bv\u016f a ut\u011brek v r\u00e1mci komplexn\u00edch slu\u017eeb.<\/p>\n

Digit\u00e1ln\u00ed slu\u017eby vytv\u00e1\u0159ej\u00ed \u010das pro osobn\u00ed poradenstv\u00ed<\/strong><\/p>\n

Z\u00e1kaznick\u00fd port\u00e1l a implementovan\u00fd syst\u00e9m ticket\u016f vyu\u017e\u00edvaj\u00ed SAP Commerce Cloud, SAP Sales Cloud, SAP Service Cloud a SAP ERP. D\u00edky standardizovan\u00e9 automatizaci se pr\u016fm\u011brn\u00e1 doba zpracov\u00e1n\u00ed jednoho ticketu zkr\u00e1tila p\u0159ibli\u017en\u011b o 15 minut. U\u0161et\u0159en\u00fd \u010das mohou servisn\u00ed t\u00fdmy v\u011bnovat individu\u00e1ln\u00ed podpo\u0159e p\u0159i slo\u017eit\u011bj\u0161\u00edch probl\u00e9mech a poradensk\u00fdm slu\u017eb\u00e1m v ot\u00e1zk\u00e1ch kvality.<\/p>\n

Krom\u011b individu\u00e1ln\u011bj\u0161\u00ed kvality slu\u017eeb z\u00e1kazn\u00edci t\u011b\u017e\u00ed tak\u00e9 z v\u011bt\u0161\u00ed transparentnosti digit\u00e1ln\u00edch funkc\u00ed: mohou nep\u0159etr\u017eit\u011b spravovat sv\u016fj od\u011bvn\u00ed invent\u00e1\u0159 ve v\u0161ech pobo\u010dk\u00e1ch, prohl\u00ed\u017eet si faktury a bez zbyte\u010dn\u00e9 ztr\u00e1ty \u010dasu dost\u00e1vat zp\u011btnou vazbu ihned po vy\u0159\u00edzen\u00ed servisn\u00edch po\u017eadavk\u016f. \u00a0Digit\u00e1ln\u00ed \u0159e\u0161en\u00ed p\u0159isp\u00edv\u00e1 tak\u00e9 k udr\u017eitelnosti, proto\u017ee pou\u017e\u00edv\u00e1n\u00ed port\u00e1lu v\u00fdrazn\u011b sni\u017euje spot\u0159ebu pap\u00edru.<\/p>\n

Aby bylo zaji\u0161t\u011bno, \u017ee p\u0159i dal\u0161\u00edm v\u00fdvoji slu\u017eeb a proces\u016f bude zohledn\u011bn pohled z\u00e1kazn\u00edk\u016f, byly aplikace vyvinuty ve spolupr\u00e1ci s u\u017eivateli z praxe, mimo jin\u00e9 za \u00fa\u010dasti z\u00e1kaznick\u00e9 rady spole\u010dnosti Mewa. Pravideln\u00e9 pr\u016fzkumy spokojenosti z\u00e1kazn\u00edk\u016f a m\u011b\u0159en\u00ed indexu jejich loajality dokazuj\u00ed, \u017ee d\u00edky nab\u00eddce digit\u00e1ln\u00edch slu\u017eeb se poda\u0159ilo zv\u00fd\u0161it jejich celkovou spokojenost.<\/p>\n

Osobn\u00ed kontakt z\u016fst\u00e1v\u00e1 v z\u00e1kaznick\u00e9m servisu spole\u010dnosti Mewa z\u00e1sadn\u00ed<\/strong><\/p>\n

Rainer Monteagudo Sant\u00ed, vedouc\u00ed odd\u011blen\u00ed strategick\u00e9ho marketingu a produktov\u00e9ho managementu: \u201eNa\u0161\u00edm c\u00edlem je b\u00fdt bl\u00edzko z\u00e1kazn\u00edk\u016fm a poskytovat jim ty nejlep\u0161\u00ed slu\u017eby \u2013 partnersky, spolehliv\u011b a ve vysok\u00e9 kvalit\u011b. D\u00edky digitalizaci to m\u016f\u017eeme i nad\u00e1le zaji\u0161\u0165ovat a z\u00e1rove\u0148 zvy\u0161ovat efektivitu a transparentnost pro ob\u011b strany. T\u00edm si udr\u017eujeme konkurenceschopnost jak pro na\u0161e z\u00e1kazn\u00edky, tak i pro na\u0161e zam\u011bstnance.\u201c<\/p>\n

I p\u0159es rostouc\u00ed digitalizaci servisn\u00edch proces\u016f klade spole\u010dnost Mewa i nad\u00e1le d\u016fraz na osobn\u00ed vztah se z\u00e1kazn\u00edky. P\u0159\u00edm\u00fd kontakt s poskytovatelem textiln\u00edch slu\u017eeb je mo\u017en\u00fd kdykoli, a to telefonicky nebo e-mailem. Odbornou p\u00e9\u010di na m\u00edst\u011b zaji\u0161\u0165uje t\u00fdm prodejc\u016f, z\u00e1kaznick\u00e9ho servisu a kvalifikovan\u00fdch servisn\u00edch \u0159idi\u010d\u016f. Mal\u00e9 a st\u0159edn\u00ed podniky jsou obsluhov\u00e1ny region\u00e1ln\u011b, zat\u00edmco velc\u00ed z\u00e1kazn\u00edci s v\u00edce pobo\u010dkami v tuzemsku i v zahrani\u010d\u00ed maj\u00ed k dispozici centr\u00e1ln\u00ed z\u00e1kaznick\u00fd servis.<\/p>\n

Zdroj: Mewa<\/strong><\/p>\n

\"\"<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Poskytovatel textiln\u00edch slu\u017eeb Mewa z\u00edskal ocen\u011bn\u00ed SAP Innovation Award 2025 v kategorii \u201eZ\u00e1kaznick\u00e1 zku\u0161enost\u201c za…<\/p>\n","protected":false},"author":1,"featured_media":16541,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[23,52],"tags":[],"class_list":["post-16539","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-dodavatele","category-servis"],"_links":{"self":[{"href":"https:\/\/www.automakers.cz\/index.php?rest_route=\/wp\/v2\/posts\/16539","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.automakers.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.automakers.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.automakers.cz\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.automakers.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=16539"}],"version-history":[{"count":2,"href":"https:\/\/www.automakers.cz\/index.php?rest_route=\/wp\/v2\/posts\/16539\/revisions"}],"predecessor-version":[{"id":16542,"href":"https:\/\/www.automakers.cz\/index.php?rest_route=\/wp\/v2\/posts\/16539\/revisions\/16542"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.automakers.cz\/index.php?rest_route=\/wp\/v2\/media\/16541"}],"wp:attachment":[{"href":"https:\/\/www.automakers.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=16539"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.automakers.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=16539"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.automakers.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=16539"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}