{"id":2016,"date":"2024-02-08T12:40:24","date_gmt":"2024-02-08T12:40:24","guid":{"rendered":"https:\/\/www.automakers.cz\/?p=2016"},"modified":"2024-02-11T22:34:23","modified_gmt":"2024-02-11T22:34:23","slug":"arval-stepan-sefuje-business-transformation","status":"publish","type":"post","link":"https:\/\/www.automakers.cz\/?p=2016","title":{"rendered":"Arval: \u0160t\u011bp\u00e1n \u0161\u00e9fuje Business Transformation"},"content":{"rendered":"<p><strong>Arval nov\u011b p\u0159edstavuje odd\u011blen\u00ed Business Transformation, kter\u00e9 bude m\u00edt za \u00fakol zav\u00e1d\u011bt strategick\u00e9 a organiza\u010dn\u00ed zm\u011bny vedouc\u00ed k vy\u0161\u0161\u00edmu v\u00fdkonu a efektivit\u011b. Do veden\u00ed t\u00fdmu p\u0159ich\u00e1z\u00ed Petr \u0160t\u011bp\u00e1n, kter\u00fd za sebou m\u00e1 v\u00edce ne\u017e 14 let zku\u0161enost\u00ed v oblasti financ\u00ed a bankovnictv\u00ed.<\/strong> <span id=\"more-571\"><\/span><!--more--><\/p>\n<p>Novope\u010den\u00fd Business Transformation Director se v\u00a0minulosti pod\u00edlel na transformaci \u010desk\u00e9 pobo\u010dky francouzsk\u00e9 banky BNP Paribas Personal Finance SA. Ze spl\u00e1tkov\u00e9 spole\u010dnosti Cetelem se v\u00a0r\u00e1mci transforma\u010dn\u00edho projektu stala digit\u00e1ln\u00ed banka Hello Bank! N\u00e1sledn\u011b se Petr \u0160t\u011bp\u00e1n p\u0159esunul na pozici Head Of Customer Service kde mimo jin\u00e9 vedl celkovou transformaci kontaktn\u00edho centra.<\/p>\n<p><em>\u201eTransformace z\u00e1kaznick\u00e9ho centra byla komplexn\u00edm projektem zahrnuj\u00edc\u00edm oblast zam\u011bstnaneckou \u2013 zm\u011bna lokace, person\u00e1ln\u00ed stabilizace, mzdov\u00e9 revize a \u0161kolen\u00ed; v klientsk\u00e9 oblasti jsme implementovali nov\u00e9 digit\u00e1ln\u00ed kan\u00e1ly pro komunikaci s\u00a0klientem; a v\u00a0neposledn\u00ed \u0159ad\u011b oblast n\u00e1kladov\u00e1 zahrnovala efektivn\u00ed vyu\u017eit\u00ed lidsk\u00fdch zdroj\u016f, Self-Care odbaven\u00ed zejm\u00e9na repetitivn\u00edch kontakt\u016f, robotizaci a automatizaci proces\u016f.\u201c<\/em> p\u0159ibli\u017euje Petr \u0160t\u011bp\u00e1n.<\/p>\n<p>A jak vid\u00ed Petr \u0160t\u011bp\u00e1n sv\u00e9 nov\u00e9 p\u016fsobi\u0161t\u011b? <em>\u201eJsem nad\u0161en\u00fd, \u017ee se mohu pod\u00edlet na dal\u0161\u00edm rozvoji Arvalu a t\u00edm plynule pokra\u010dovat ve slu\u017eb\u00e1ch skupin\u011b BNP. S\u00a0pln\u00fdm v\u011bdom\u00edm v\u0161ech \u00fasp\u011bch\u016f, kter\u00fdch spole\u010dnost pod veden\u00edm Ale\u0161e Pol\u00e1ka v\u00a0posledn\u00edch letech dos\u00e1hla, a z\u00a0toho plynouc\u00ed odpov\u011bdnosti, v\u011b\u0159\u00edm, \u017ee moje role a zejm\u00e9na cel\u00e9 na\u0161e odd\u011blen\u00ed pomohou spole\u010dnosti k\u00a0udr\u017eiteln\u00e9mu r\u016fstu a rozvoji tak\u00e9 v dal\u0161\u00edch letech.\u201c<\/em><\/p>\n<p>Arval se t\u00edmto krokem je\u0161t\u011b v\u00edce anga\u017euje v neust\u00e1l\u00e9m zlep\u0161ov\u00e1n\u00ed sv\u00fdch slu\u017eeb a proces\u016f, aby tak dok\u00e1zal efektivn\u011bji reagovat na m\u011bn\u00edc\u00ed se po\u017eadavky trhu a o\u010dek\u00e1v\u00e1n\u00ed z\u00e1kazn\u00edk\u016f.<\/p>\n<p><strong>Co v\u0161echno Business Transformation obn\u00e1\u0161\u00ed?<\/strong><\/p>\n<p>\u00dakolem nov\u00e9ho odd\u011blen\u00ed bude identifikace, napl\u00e1nov\u00e1n\u00ed a implementace nov\u00fdch strategi\u00ed a proces\u016f, kter\u00e9 spole\u010dnosti umo\u017en\u00ed l\u00e9pe reagovat na m\u011bn\u00edc\u00ed se podm\u00ednky na trhu.<\/p>\n<p><em>\u201eJedn\u00edm z\u00a0na\u0161ich prvn\u00edch \u00fakol\u016f je podpo\u0159it r\u016fst retailov\u00e9ho businessu, kter\u00fd bude op\u0159en o dostate\u010dn\u011b kvalitn\u00ed a robustn\u00ed proces,\u201c<\/em> \u0159\u00edk\u00e1 Petr \u0160t\u011bp\u00e1n. N\u00e1sledovat bude pr\u00e1ce na strategi\u00edch s\u00a0ohledem na dlouhodob\u00e9 c\u00edle a na to navazuj\u00edc\u00ed definov\u00e1n\u00ed konkr\u00e9tn\u00edch krok\u016f a opat\u0159en\u00ed. <em>\u201eOd nov\u00e9ho t\u00fdmu Business Transformation si slibujeme zdokonalen\u00ed na\u0161ich proces\u016f a celkov\u00e9 zv\u00fd\u0161en\u00ed efektivity,\u201c <\/em>uv\u00e1d\u00ed gener\u00e1ln\u00ed \u0159editel Arvalu Ale\u0161 Pol\u00e1k.<\/p>\n<p><strong>V\u00a0Arvalu roste retail<\/strong><\/p>\n<p>Zat\u00edmco u firemn\u00edch z\u00e1kazn\u00edku si Arval dr\u017e\u00ed stabiln\u00ed pozici, r\u016fst zaznamen\u00e1v\u00e1 zejm\u00e9na v\u00a0r\u00e1mci odd\u011blen\u00ed Retail, kter\u00e9 se orientuje na fyzick\u00e9 osoby, \u017eivnostn\u00edky a mal\u00e9 firmy do deseti zam\u011bstnanc\u016f. Jedn\u00edm z\u00a0c\u00edl\u016f spole\u010dnosti je i nad\u00e1le p\u0159ibli\u017eovat operativn\u00ed leasing jako mo\u017enost financov\u00e1n\u00ed b\u011b\u017en\u00fdm \u0159idi\u010d\u016fm. Tato snaha jde ruku v\u00a0ruce s\u00a0postupn\u00fdm zav\u00e1d\u011bn\u00edm elektromobility nejen do firemn\u00edch flotil, ale i do dom\u00e1cnost\u00ed. Spole\u010dnost, kter\u00e1 v\u00a0l\u00e9t\u011b oslavila 20 let sv\u00e9 existence, se zam\u011b\u0159uje tak\u00e9 na zlep\u0161en\u00ed dostupnosti servisu a roz\u0161i\u0159ov\u00e1n\u00ed partnersk\u00e9 s\u00edt\u011b.<\/p>\n<p><strong>Zdroj: Arval<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Arval nov\u011b p\u0159edstavuje odd\u011blen\u00ed Business Transformation, kter\u00e9 bude m\u00edt za \u00fakol zav\u00e1d\u011bt strategick\u00e9 a organiza\u010dn\u00ed&#8230;<\/p>\n","protected":false},"author":1,"featured_media":2017,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[33,5],"tags":[],"class_list":["post-2016","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-leasing","category-personalie"],"_links":{"self":[{"href":"https:\/\/www.automakers.cz\/index.php?rest_route=\/wp\/v2\/posts\/2016","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.automakers.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.automakers.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.automakers.cz\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.automakers.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2016"}],"version-history":[{"count":1,"href":"https:\/\/www.automakers.cz\/index.php?rest_route=\/wp\/v2\/posts\/2016\/revisions"}],"predecessor-version":[{"id":2018,"href":"https:\/\/www.automakers.cz\/index.php?rest_route=\/wp\/v2\/posts\/2016\/revisions\/2018"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.automakers.cz\/index.php?rest_route=\/wp\/v2\/media\/2017"}],"wp:attachment":[{"href":"https:\/\/www.automakers.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2016"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.automakers.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2016"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.automakers.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2016"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}