{"id":2537,"date":"2024-02-29T09:41:56","date_gmt":"2024-02-29T09:41:56","guid":{"rendered":"https:\/\/www.automakers.cz\/?p=2537"},"modified":"2024-02-29T09:44:13","modified_gmt":"2024-02-29T09:44:13","slug":"sda-audit-cebie-poskodil-znackove-servisy","status":"publish","type":"post","link":"https:\/\/www.automakers.cz\/?p=2537","title":{"rendered":"SDA: audit Cebie po\u0161kodil zna\u010dkov\u00e9 servisy"},"content":{"rendered":"

Cebia vydala 14. \u00fanora 2024 tiskovou zpr\u00e1vu s titulem \u201eAutorizovan\u00e9 servisy se loni v\u00fdrazn\u011b zhor\u0161ily, vykazovaly hor\u0161\u00ed pr\u00e1ci ne\u017e neautorizovan\u00e9\u201c, kterou p\u0159evzala \u0159ada m\u00e9di\u00ed v \u010dele s idnes.cz. Podle svazu jde o z\u00e1le\u017eitost na objedn\u00e1vku, kter\u00e1 po\u0161kozuje zna\u010dkov\u00e9 servisy.<\/b><\/strong><\/p>\n

V\u011bt\u0161ina \u010desk\u00fdch nejen motoristick\u00fdch m\u00e9di\u00ed v\u010detn\u011b zpravodajsk\u00e9ho serveru idnes.cz a \u010cesk\u00e9ho rozhlasu 1 \u2013 Radio\u017eurn\u00e1l zve\u0159ejnila \u010dl\u00e1nky o kvalit\u011b autorizovan\u00fdch zna\u010dkov\u00fdch a neautorizovan\u00fdch servis\u016f vych\u00e1zej\u00edc\u00ed z\u00a0tiskov\u00e9 zpr\u00e1vy spole\u010dnosti Cebia o auditu autoservis\u016f.<\/p>\n

Tiskov\u00e1 zpr\u00e1va ov\u0161em\u00a0 podle SDA jednozna\u010dn\u011b nezmi\u0148uje fakt, \u017ee tento audit je prov\u00e1d\u011bn na objedn\u00e1vku n\u011bkolika v\u00fdznamn\u00fdch leasingov\u00fdch spole\u010dnost\u00ed poskytuj\u00edc\u00edch operativn\u00ed leasing. Vypl\u00fdv\u00e1 to mimo jin\u00e9 i z vyj\u00e1d\u0159en\u00ed, kter\u00e9 SDA obdr\u017eelo od spole\u010dnosti Cebia:<\/p>\n

\u201eHlavn\u00edmi objednateli slu\u017eby jsou leasingov\u00e9 spole\u010dnosti, kter\u00e9 provozuj\u00ed vozidla v re\u017eimu operativn\u00edho leasingu. C\u00edlovou skupinou kontrolovan\u00fdch subjekt\u016f jsou jejich smluvn\u00ed servisy, kam s vozidly jezd\u00ed n\u00e1jemci vozidel a leasingov\u00e9 spole\u010dnosti nemaj\u00ed \u017e\u00e1dn\u00e9 osobn\u00ed ani relevantn\u00ed informace o \u00farovni slu\u017eeb, kter\u00e9 sami financuj\u00ed.\u201c<\/p>\n

Stejn\u011b tak nen\u00ed podle SDA\u00a0 tiskov\u00e9 zpr\u00e1v\u011b zm\u00edn\u011bno, \u017ee \u010cLFA (\u010cesk\u00e1 leasingov\u00e1 a finan\u010dn\u00ed asociace) se od tohoto jedn\u00e1n\u00ed n\u011bkter\u00fdch sv\u00fdch \u010dlen\u016f n\u011bkolikr\u00e1t distancovala. Z\u00e1m\u011brn\u011b jejich jm\u00e9na neuv\u00e1d\u00edme, ale na vy\u017e\u00e1d\u00e1n\u00ed je m\u016f\u017eeme poskytnout. SDA tak m\u00e1 p\u00e1dn\u00fd d\u016fvod se domn\u00edvat, \u017ee prav\u00fdm z\u00e1m\u011brem auditu je dehonestovat autorizovan\u00e9 zna\u010dkov\u00e9 servisy a vyzdvihnout pov\u011bt\u0161inou zd\u00e1nliv\u011b levn\u011bj\u0161\u00ed neautorizovan\u00e9 servisy, proto\u017ee spolupr\u00e1ce s nimi od\u016fvodn\u011bn\u00e1 podobn\u00fdm auditem dovol\u00ed nejmenovan\u00fdm leasingov\u00fdm spole\u010dnostem maximalizovat zisky. SDA se proti publikovan\u00fdm v\u00fdsledk\u016fm auditu d\u016frazn\u011b ohrazuje, nebo\u0165 byly vytvo\u0159eny za \u00fa\u010delem diskreditace autorizovan\u00fdch zna\u010dkov\u00fdch servis\u016f.<\/p>\n

V\u00a0tiskov\u00e9 zpr\u00e1v\u011b nikde nen\u00ed zm\u00edn\u011bna ani metodika auditu. Vyj\u00e1d\u0159en\u00ed spole\u010dnosti Cebia pro SDA k\u00a0tomu \u0159\u00edk\u00e1 jen toto:<\/strong><\/p>\n

\u201eRozsah hodnocen\u00ed je od p\u0159\u00edstupu k z\u00e1kazn\u00edkovi, p\u0159es spr\u00e1vnost administrace zak\u00e1zky, proveden\u00ed v\u0161ech p\u0159edepsan\u00fdch \u00fakon\u016f, p\u0159edlo\u017een\u00ed vym\u011bn\u011bn\u00fdch d\u00edl\u016f a\u017e po poservisn\u00ed slu\u017eby typu umyt\u00ed vozidla p\u0159ed p\u0159ed\u00e1n\u00edm. Jsou t\u0159i hlavn\u00ed typy audit\u016f \u2013 standardn\u00ed, kdy jsou hodnoceny b\u011b\u017en\u00e9 pravideln\u00e9 servisn\u00ed zak\u00e1zky s v\u00fdrobcem p\u0159edepsan\u00fdmi v\u00fdm\u011bnami a kontrolami, d\u00e1le audity po pojistn\u00fdch ud\u00e1lostech, kter\u00e9 jsou zam\u011b\u0159eny p\u0159edev\u0161\u00edm na karos\u00e1\u0159sk\u00e9 opravy se zam\u011b\u0159en\u00edm na kvalitu lakov\u00e1n\u00ed a sl\u00edcov\u00e1n\u00ed d\u00edl\u016f, a mystery audity, kdy je kontrola pln\u011b anonymn\u00ed s drobnou nasimulovanou z\u00e1vadou typu nefunk\u010dn\u00edho osv\u011btlen\u00ed vnit\u0159n\u00edch prostor, sn\u00ed\u017een\u00ed hladiny provozn\u00ed kapaliny apod.\u201c<\/p>\n

Audit proveden\u00fd spole\u010dnost\u00ed Cebia se nijak nezab\u00fdv\u00e1 slo\u017eit\u011bj\u0161\u00edmi opravami, diagnostikou \u010di opravami elektromobil\u016f a nezohled\u0148uje vysok\u00e9 standardy zna\u010dkov\u00fdch servis\u016f. Autorizovan\u00e9 zna\u010dkov\u00e9 servisy jsou pod p\u0159\u00edmou kontrolou jednotliv\u00fdch import\u00e9r\u016f a t\u00edm i jednotliv\u00fdch v\u00fdrobn\u00edch z\u00e1vod\u016f, je pravideln\u011b sledov\u00e1no, zlep\u0161ov\u00e1no a kontrolov\u00e1no vzd\u011bl\u00e1n\u00ed a v\u011bdomosti person\u00e1lu, tak aby bylo v souladu s posledn\u00edm stavem techniky, kter\u00e1 je aktu\u00e1ln\u011b pou\u017e\u00edv\u00e1na ve vozech prod\u00e1van\u00fdch na trz\u00edch EU.<\/p>\n

Z\u00e1kaznick\u00e1 spokojenost a jej\u00ed v\u00fdvoj jsou pravideln\u011b m\u011b\u0159eny, vyhodnocov\u00e1ny a ovliv\u0148uj\u00ed odm\u011b\u0148ov\u00e1n\u00ed jednotliv\u00fdch autorizovan\u00fdch zna\u010dkov\u00fdch servis\u016f. V p\u0159\u00edpad\u011b negativn\u00edho v\u00fdvoje jsou okam\u017eit\u011b zavedena opat\u0159en\u00ed. V\u011bt\u0161ina autorizovan\u00fdch servis\u016f proch\u00e1z\u00ed procesem auditu (nap\u0159. ISO 9001), kter\u00fd je vy\u017eadov\u00e1n z\u00e1kaznickou ve\u0159ejnost\u00ed.<\/p>\n

Spole\u010dnost Cebia ve vyj\u00e1d\u0159en\u00ed pro SDA rovn\u011b\u017e uvedla:<\/strong><\/p>\n

\u201eSlu\u017ebu AUDIT SERVIS\u016e poskytuje Cebia ji\u017e od roku 2017 a tiskovou zpr\u00e1vu k v\u00fdsledk\u016fm slu\u017eby vyd\u00e1v\u00e1 Cebia ka\u017ed\u00fd rok. \u00a0Zav\u00e1zali jsme se k tomu ve smlouv\u00e1ch s odb\u011brateli. Medializace v\u00fdsledku, kter\u00fd vyzn\u011bl tento rok m\u00edrn\u011b v neprosp\u011bch zna\u010dkov\u00fdch servis\u016f, nem\u00e1 a nikdy nem\u011bla z\u00e1sadn\u00ed vliv na z\u00e1kaznick\u00e9 chov\u00e1n\u00ed. Klient, kter\u00fd je zvykl\u00fd jezdit do ,sv\u00e9ho\u2018 servisu a je se slu\u017ebami spokojen, tak sv\u00e9 chov\u00e1n\u00ed nezm\u011bn\u00ed.\u201c<\/p>\n

Toto vyj\u00e1d\u0159en\u00ed ov\u0161em vyvol\u00e1v\u00e1 ot\u00e1zku, za jak\u00fdm \u00fa\u010delem takov\u00e1 tiskov\u00e1 zpr\u00e1va vznik\u00e1? M\u00e1 pomoci n\u011bkter\u00fdm nejmenovan\u00fdm leasingov\u00fdm spole\u010dnostem ospravedlnit to, \u017ee servisov\u00e1n\u00ed voz\u016f z\u00a0operativn\u00edho leasingu sv\u011b\u0159uj\u00ed neautorizovan\u00fdm servis\u016fm a t\u00edm maximalizuj\u00ed sv\u016fj zisk? Uv\u011bdomuje si spole\u010dnost Cebia, \u017ee spustila bezprecedentn\u00ed \u00fatok na autorizovan\u00e9 zna\u010dkov\u00e9 servisy placen\u00fd n\u011bkter\u00fdmi leasingov\u00fdmi spole\u010dnostmi a \u0161\u00ed\u0159en\u00fd m\u00e9dii, kter\u00e1 neov\u011b\u0159uj\u00ed publikovan\u00e9 informace? V\u00a0neposledn\u00ed \u0159ad\u011b mohou zm\u00edn\u011bn\u00e9 okolnosti auditu servis\u016f zpochybnit i d\u016fv\u011bryhodnost dal\u0161\u00edch produkt\u016f a slu\u017eeb spole\u010dnosti Cebia.<\/p>\n

Je t\u0159eba si uv\u011bdomit, \u017ee modern\u00ed automobily jsou vysoce komplexn\u00ed stroje kombinuj\u00edc\u00ed sofistikovan\u00e1 \u0159e\u0161en\u00ed z\u00a0oblasti bezpe\u010dnosti, konektivity, ur\u010dit\u00e9ho stupn\u011b autonomn\u00edho \u0159\u00edzen\u00ed, kombinace r\u016fzn\u00fdch typ\u016f pohonn\u00fdch jednotek, syst\u00e9m\u016f \u010di\u0161t\u011bn\u00ed v\u00fdfukov\u00fdch plyn\u016f nebo celkov\u00e9ho ekologick\u00e9ho dopadu vozidla b\u011bhem cel\u00e9ho \u017eivotn\u00edho cyklu.<\/p>\n

Autorizovan\u00e9 zna\u010dkov\u00e9 servisy a jejich person\u00e1l je pravideln\u011b d\u016fkladn\u011b seznamov\u00e1n se v\u0161emi novinkami tak, aby ve\u0161ker\u00e9 opravy byly prov\u00e1d\u011bny spr\u00e1vn\u00fdmi postupy, v\u00a0souladu s\u00a0celkovou strategi\u00ed v\u00fdrobce automobilu a v maxim\u00e1ln\u00ed mo\u017en\u00e9 kvalit\u011b. Proto v\u00fdsledky auditu spole\u010dnosti Cebia kategoricky odm\u00edt\u00e1me<\/b><\/strong>, zejm\u00e9na mnoh\u00e9 irelevantn\u00ed informace a pau\u0161alizovan\u00e9 hodnocen\u00ed autorizovan\u00fdch zna\u010dkov\u00fdch servis\u016f a z\u00a0n\u011bj n\u00e1sledn\u011b vych\u00e1zej\u00edc\u00ed a\u017e t\u00e9m\u011b\u0159 d\u00e9monizuj\u00edc\u00ed medializace v\u00fdsledk\u016f auditu, kter\u00e1 autorizovan\u00e9 zna\u010dkov\u00e9 servisy jednozna\u010dn\u011b po\u0161kozuje.<\/p>\n

Zdroj: SDA, Petr Hor\u00e1k<\/strong><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Cebia vydala 14. \u00fanora 2024 tiskovou zpr\u00e1vu s titulem \u201eAutorizovan\u00e9 servisy se loni v\u00fdrazn\u011b zhor\u0161ily,…<\/p>\n","protected":false},"author":1,"featured_media":2541,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[51,52],"tags":[],"class_list":["post-2537","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kauza","category-servis"],"_links":{"self":[{"href":"https:\/\/www.automakers.cz\/index.php?rest_route=\/wp\/v2\/posts\/2537","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.automakers.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.automakers.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.automakers.cz\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.automakers.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2537"}],"version-history":[{"count":2,"href":"https:\/\/www.automakers.cz\/index.php?rest_route=\/wp\/v2\/posts\/2537\/revisions"}],"predecessor-version":[{"id":2542,"href":"https:\/\/www.automakers.cz\/index.php?rest_route=\/wp\/v2\/posts\/2537\/revisions\/2542"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.automakers.cz\/index.php?rest_route=\/wp\/v2\/media\/2541"}],"wp:attachment":[{"href":"https:\/\/www.automakers.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2537"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.automakers.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2537"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.automakers.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2537"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}